Terms & Conditions

 

ZEPPEL.co.uk is committed to keeping your custom. So if for any reason you are unhappy with your purchase, simply return it to us within 14 days and we'll exchange the item or refund the purchase price to your account. We'll also refund the delivery charge if the return is due to a faulty product or an error on our part. For items received damaged please notify us within 7 days of receipt. 
 
If the items you have ordered arrive separately, the 14 day return period for each item starts when you receive that item. For a full refund, goods must be returned, with all packaging, in their original unused condition. 
 
Returning Unused Items By Post
 
If you wish to return goods, you must contact us by e-mail at info@zeppel.co.uk 
 
Quote your order name, reference number, item(s) you would like to return and the reason.
Package the return securely in the original packaging, and include any paperwork. Packages must be returned pre-paid, and for your protection, we recommend that you use Royal Mail. The cost of returning items is your responsibility.
Send the package to the returns address printed on the front of the package or return to: 
 
 
Rafal Bryla
15e Granton Place
AB10 6QX
Aberdeen UK
 
We will deduct our postage costs on returned items from your refund.
If you have any questions then please email us at info@zeppel.co.uk
 
Upon receipt of the returned goods, we will give you a full refund of the amount paid or an exchange, whichever you prefer. Postage costs will be deducted on returned orders. Please remember that you must take care of the goods you return. Returns will not be accepted if the goods have been damaged by you or in transit back to our warehouse.
 
 
Faulty Items
 
In the unlikely event of a fault with your product, you must contact us by e-mail at info@zeppel.co.uk
 
Quote your order reference number, The item(s) and fault.
Most problems can be resolved without the product being returned to us but should we request the product be returned, please follow the guide below.
Products over 28 days will either be repaired or replaced. Should the same item not be available you will be able to select a product to the same value. Products below 28 days can either be repaired, replaced or refunded.
 
Returning Faulty Items By Post
 
Package the return securely in the original packaging, and include any paperwork. Packages must be returned pre-paid, and for your protection, we recommend that you use Royal Mail. 
Send the package to the returns address printed on the front of the package or return to: 
 
Rafal Bryla
15e Granton Place
AB10 6QX
Aberdeen Scotland
 
If you have any questions then please email us at info@zeppel.co.uk
 
Upon receipt of the returned goods, we will test the product to determine the fault and if faulty we will either repair or replace the item.  Please remember that you must take care of the goods you return. Returns will not be accepted if the goods have been damaged by you or in transit back to our warehouse.
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