Privacy Policy

Privacy Policy & Cookies – Zeppel.co.uk

1. Introduction

At Zeppel.co.uk, we value your privacy and are committed to protecting your personal data.
This policy explains what information we collect, how we use it, and how we keep it secure.
By using our website, you agree to the terms of this Privacy & Cookies Policy.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect only the information necessary to process your order, respond to your queries, and improve your shopping experience. This may include:

Your name, address, phone number, and email address when you place an order or contact us.
Payment details, securely processed by PayPal or other trusted payment providers — we never store your card data.
Technical data such as your IP address, browser type, and device information.
Cookie data used to enhance website performance and analytics (see Cookies section below).

We do not collect unnecessary data or share personal information with advertisers or third parties for marketing purposes.

3. How We Use Your Information

We use your data to:

Process and deliver orders.
Communicate with you about your purchases or enquiries.
Provide customer support and after-sales service.
Improve our website and services.
Comply with legal and tax obligations.

We may send you order updates or occasional service notifications, but we do not send marketing emails unless you have explicitly agreed to receive them.

4. Data Storage & Security

All personal data is stored securely within the UK.
We use SSL encryption and secure hosting to protect your information from unauthorised access or misuse.
Your data is retained only as long as necessary for the purposes stated above or as required by law.

You have the right to:

Request a copy of your personal data.
Correct or delete your data.
Withdraw consent for processing (where applicable).

To exercise your rights, contact us at info@zeppel.co.uk.

5. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.
They help the site remember your preferences, improve navigation, and analyse traffic.

How We Use Cookies

We use cookies only to:

Enable essential website functions (e.g. shopping cart, checkout).
Improve site performance and user experience.
Collect anonymous statistics via trusted analytics tools.

We do not use cookies for advertising or to track users across other websites.

Managing Cookies

You can control or delete cookies at any time through your browser settings.
If you choose to disable cookies, some parts of the website may not function properly.

6. Third-Party Services

We may use third-party tools such as:

PayPal – for secure payments.
Royal Mail – for shipping and delivery tracking.
These partners handle your information in accordance with their own privacy policies.

We never sell or share your data with any other parties.

7. Contact

If you have any questions about this Privacy & Cookies Policy or wish to exercise your data rights, please contact: