This website (Zeppel.co.uk) is owned and operated by Mr. Rafal Bryla, trading as Zeppel, registered in the United Kingdom.
Address: 15E Granton Place, Aberdeen, AB10 6QX, UK
Email: info@zeppel.co.uk
By placing an order with Zeppel.co.uk, you agree to the terms and conditions outlined below. Please read them carefully before purchasing.
All items are handcrafted with the utmost care and attention to detail.
We make every effort to ensure that descriptions, images, and specifications are accurate. However, as products are individually handmade, slight variations in colour, texture, or finish may occur — this is part of their unique character.
All products are new and free from defects, unless clearly stated otherwise in the item description.
All prices are listed in British Pounds (GBP) and include applicable UK taxes.
We accept PayPal and bank transfer payments.
Full payment must be received before goods are dispatched.
We reserve the right to update prices, descriptions, or availability at any time without prior notice.
We aim to dispatch orders within one working day of payment confirmation.
In exceptional cases (postal delays, high order volume, or unforeseen circumstances), dispatch may take up to 48 hours.
Orders are shipped via Royal Mail throughout the UK.
At present, we ship only within the United Kingdom, except by prior arrangement for special circumstances.
Delivery times may vary depending on location and courier performance. Zeppel.co.uk cannot be held responsible for delays caused by Royal Mail or other carriers.
If you are not satisfied with your purchase, you may return unused goods within 14 days of receipt for a refund or exchange.
Returned goods must be in their original, unused condition with all packaging intact.
If the product is faulty or damaged upon arrival, please contact us within 7 days at info@zeppel.co.uk with your order reference and photos.
For detailed information, please see our Returns & Refunds Policy page.
As all products are handmade, minor variations are natural and not considered faults.
These variations are part of the charm and authenticity of Zeppel’s handcrafted work.
Zeppel.co.uk shall not be liable for any indirect or consequential loss arising from the use or inability to use our products.
Our total liability for any claim shall not exceed the value of the goods purchased.
We respect your privacy.
All personal information is handled in accordance with the UK GDPR and the Data Protection Act 2018.
Please read our full Privacy Policy & Cookies Notice for details.
All content on this website — including text, images, designs, and product descriptions — is the intellectual property of Zeppel.co.uk and may not be copied, reproduced, or used without prior written permission.
These Terms & Conditions are governed by the laws of Scotland and the United Kingdom.
Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the Scottish courts.
For any questions or enquiries, please contact: