Postage & Delivery

Packed and Dispatched 1 business day.

Free shipping option Dispatched with RoyalMail 2class and delivered within 2-5 working days.

In case of unconventional orders, the order preparation time may be longer.

The Zeppel Art Studio is located in Aberdeen - Scotland

Payment Methods

PayPal, GooglePay, ApplePay, Visa, Mastercard

F.A.Q

Q: Can I order a Vent Cover in different sizes than what is on offer?

A: Unfortunately, we do not have such technical possibilities. However, we often suggest to our customers the option of reducing or enlarging the ventilation openings.

Q: Can I paint the Vent Cover immediately after unpacking from the box? Do I have to use primer?

A: If you plan to install Plaster Vent Cover indoors, you can paint it right after unboxing with any color of emulsion paint.

To obtain the full colour, we recommend painting three times (the first layer is painted with paint slightly diluted with water).

Q: Should I paint the Vent cover with glued mesh ?

A It depends on the painting technique. If you want to paint only the exterior of the cover, we recommend using a sponge roller and a minimum amount of paint and paint several times until the surface is completely covered. In this case, it is not necessary to take off the mesh or order it separately.

If you want to paint the Vent Cover in each plane with a brush or spray, we recommend to peel off the mesh by yourself, or to write information that you want the mesh separately while ordering. After painting, the mesh should be glued with the included glue or with any other appropriate.

Q: Can I install Vent Cover outside?

A: We do not recommend using Plaster Vent covers outdoors due to changing weather conditions.

However, we know that some customers install them also outdoors, having previously painted with primer and other paints. We recommend consulting your decorator or Joiner.

Q: What can I do if I receive a cracked Vent Cover during shipping?

A: Unfortunately, despite safe packaging, such cases do happen. You should contact us and report the problem.

We will ask for some photos to assess the extent of the damage.

In the event of a small damage, we will ask you to send the Cover back at our expense to the address provided, . At the time of notification, we will pack and send a new one to the customer the next day. The customer does not have to wait for the return and repair process to complete.

We may ask the customer to keep the adhesive with the instructions from the damaged Vent cover for environmental purposes.

Q: What can I do if I damage the Vent cover during installation? If I press it too hard to an uneven wall or if I do not secure it after gluing for the time of drying and it will fall off the wall or ceiling?

A: Contact us.

Q: Can I stick the Vent Cover with a different glue?

A: Yes, but just to be sure, contact your decorator or joiner for advice.

Q:What to do if my order is late?

A: We ship orders as soon as possible. It's often the same day in the evening. However, it happens that the courier or Royal Mail has delays due to strike or other unknown reasons

We usually ask for more patience. If the order still does not arrive, we send a new Vent Cover to the customer with a request to send back one of received at our expense when the customer has already had two. For this reason, we do not recommend making an appointment with the decorator or joiner before receiving your order. There is an option of different shipping class when ordering. If it is an urgent purchase, we recommend using the option which requires an additional fee.

Q: Can I track my shipment?

A: This is not possible with the free shipping option.

Free shipping is a 2nd Class RoyalMail service and it does not have such a function, there is only confirmation of the delivery of the order.

In order to be able to track the shipment, you must purchase the shipping with a tracker.

Q: Can the Plaster Vent Cover corrode?

A: No, one of the advantages of gypsum is that it does not corrode.

Q: Is the Vent Cover fireproof?

A: Yes, the Plaster Vent cover is heat resistant.

However, while using Plaster Vent Cover in high temperatures the anti-insect mesh should be removed and you should contact the decorator for advice on what glue to use to install it.

Q: I want to order a large quantity of Vent covers to sell them in my in-store. Can I get discount when buying larger quantities?

A: Yes, it is possible. However, this only applies to large orders.

Each Plaster Vent Cover is very precisely hand-made and it is very laborious. The price of Vent Covers includes cost of: materials, working time, real estate rent and transport, which unfortunately since 2022, has been steadily increasing.

Q: I want to give the Plaster Vent Cover to my mother, is there a possibility to send such an order to her address as a gift without information about the price of the product?

A: Yes, there is such a possibility. While placing an order, a gift option should be marked and it will be sent as such. We recommend to make sure that the address provided is correct in order to avoid mistakes.

Q: Can I return the Plaster Vent Cover?

A: Yes, there are 30 days from the purchase date to return your order.

The cost of returning is covered by the buyer. The order must reach us undamaged, so it is very important to secure the Vent Cover very carefully for sending.

We recommend using damage insurance RoyalMail services to minimize risk.

Q: What should I do if I receive an order in a damaged package?

A: If possible, during the collection from the hands of the postman, inform him that the box is damaged and ask how to proceed further.

If it is not possible, take some photos of the damaged box before opening as well as photos of the damaged contents, together with the filling used to protect the Vent Covers. If you send us photos, you will help us to place a complaint and there will be a chance to recover some or all of the costs.

International Shipping (Custom Quote Required)

We are happy to offer international delivery for our products, including plaster vent covers (HS Code: 680990) and wooden finials (HS Code: 442199).
However, due to variations in size, weight, and destination, shipping costs are not automatically calculated at checkout.

 How to Order from Outside the UK

If you are an international customer, please contact us before placing your order. Let us know:

• Which item(s) you would like to purchase
• The destination country and postcode/ZIP code

We will then:

1. Weigh and package your order securely
2. Calculate the exact shipping cost
3. Provide you with a personalised quote and payment instructions

Once agreed, we will ship via Royal Mail International Tracked and send you a tracking number as soon as your order is dispatched.

 Customs Duties & Import Fees

Please note that for orders shipped outside the UK, customs duties, VAT, and handling charges may apply depending on your country’s regulations.
These fees are not included in our prices and are the responsibility of the buyer.

You can find more information on import taxes and thresholds here:

 https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

HS Codes for reference:

• Plaster Vent Covers – 680990
• Wooden Finials – 442199

For questions or shipping estimates, don’t hesitate to contact us – we’ll be glad to help.

Returns

The returned item must be in undamaged condition.

Return  accepted within 14 days

Buyer pays return postage to :

Zeppel / Lux - Ride Unit 3/8

Deemouth Business Centre

South Esplanade East

Aberdeen

AB11 9PB

United Kingdom

Safety & Installation Notice
This item is intended for indoor decorative use only.

 Safety Guidelines:

• Not suitable for children under 12 years – contains small parts and may break if dropped.
• Handle with care – product is made of solid plaster and may chip or crack if mishandled.
• Do not install above beds or seating areas without secure fixing.
• This cover is paintable – use non-toxic emulsion paints only.
• Keep all adhesives out of reach of children.
• Use protective gloves and safety glasses during installation.
• Dispose of broken items responsibly with general household waste (non-recyclable).

Installation Instructions:

• The adhesive included in your order (if applicable) is only a suggestion and may not be suitable for all surfaces or applications.
• If unsure, consult a professional decorator and select an appropriate construction-grade adhesive (e.g. No More Nails, Gripfill).
• Ensure the wall or ceiling is dry, clean, and free from dust before mounting.
• Take into account the drying and curing time of the adhesive – this is detailed in the leaflet provided with your mounting instructions.
• Secure the vent cover in place during the drying period to prevent detachment.

Disclaimer:

The seller accepts no responsibility for any damage or injury resulting from the detachment of the vent cover unless the product was installed by Zeppel Painting and Decorating.

If you're unsure how to safely attach your vent cover, please contact us or consult a qualified decorator.