Packed and Dispatched 1 business day.

Free shipping option Dispatched with RoyalMail 2class and delivered within 2-5 working days.

In case of unconventional orders, the order preparation time may be longer.

The Zeppel Art Studio is located in Aberdeen - Scotland

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Q: Can I order a Vent Cover in different sizes than what is on offer?

A: Unfortunately, we do not have such technical possibilities. However, we often suggest to our customers the option of reducing or enlarging the ventilation openings.

Q: Can I paint the Vent Cover immediately after unpacking from the box? Do I have to use primer?

A: If you plan to install Plaster Vent Cover indoors, you can paint it right after unboxing with any color of emulsion paint.

To obtain the full colour, we recommend painting three times (the first layer is painted with paint slightly diluted with water).

Q: Should I paint the Vent cover with glued mesh ?

A It depends on the painting technique. If you want to paint only the exterior of the cover, we recommend using a sponge roller and a minimum amount of paint and paint several times until the surface is completely covered. In this case, it is not necessary to take off the mesh or order it separately.

If you want to paint the Vent Cover in each plane with a brush or spray, we recommend to peel off the mesh by yourself, or to write information that you want the mesh separately while ordering. After painting, the mesh should be glued with the included glue or with any other appropriate.

Q: Can I install Vent Cover outside?

A: We do not recommend using Plaster Vent covers outdoors due to changing weather conditions.

However, we know that some customers install them also outdoors, having previously painted with primer and other paints. We recommend consulting your decorator or Joiner.

Q: What can I do if I receive a cracked Vent Cover during shipping?

A: Unfortunately, despite safe packaging, such cases do happen. You should contact us and report the problem.

We will ask for some photos to assess the extent of the damage.

In the event of a small damage, we will ask you to send the Cover back at our expense to the address provided, . At the time of notification, we will pack and send a new one to the customer the next day. The customer does not have to wait for the return and repair process to complete.

We may ask the customer to keep the adhesive with the instructions from the damaged Vent cover for environmental purposes.

Q: What can I do if I damage the Vent cover during installation? If I press it too hard to an uneven wall or if I do not secure it after gluing for the time of drying and it will fall off the wall or ceiling?

A: Contact us.

Q: Can I stick the Vent Cover with a different glue?

A: Yes, but just to be sure, contact your decorator or joiner for advice.

Q:What to do if my order is late?

A: We ship orders as soon as possible. It's often the same day in the evening. However, it happens that the courier or Royal Mail has delays due to strike or other unknown reasons

We usually ask for more patience. If the order still does not arrive, we send a new Vent Cover to the customer with a request to send back one of received at our expense when the customer has already had two. For this reason, we do not recommend making an appointment with the decorator or joiner before receiving your order. There is an option of different shipping class when ordering. If it is an urgent purchase, we recommend using the option which requires an additional fee.

Q: Can I track my shipment?

A: This is not possible with the free shipping option.

Free shipping is a 2nd Class RoyalMail service and it does not have such a function, there is only confirmation of the delivery of the order.

In order to be able to track the shipment, you must purchase the shipping with a tracker.

Q: Can the Plaster Vent Cover corrode?

A: No, one of the advantages of gypsum is that it does not corrode.

Q: Is the Vent Cover fireproof?

A: Yes, the Plaster Vent cover is heat resistant.

However, while using Plaster Vent Cover in high temperatures the anti-insect mesh should be removed and you should contact the decorator for advice on what glue to use to install it.

Q: I want to order a large quantity of Vent covers to sell them in my in-store. Can I get discount when buying larger quantities?

A: Yes, it is possible. However, this only applies to large orders.

Each Plaster Vent Cover is very precisely hand-made and it is very laborious. The price of Vent Covers includes cost of: materials, working time, real estate rent and transport, which unfortunately since 2022, has been steadily increasing.

Q: I want to give the Plaster Vent Cover to my mother, is there a possibility to send such an order to her address as a gift without information about the price of the product?

A: Yes, there is such a possibility. While placing an order, a gift option should be marked and it will be sent as such. We recommend to make sure that the address provided is correct in order to avoid mistakes.

Q: Can I return the Plaster Vent Cover?

A: Yes, there are 30 days from the purchase date to return your order.

The cost of returning is covered by the buyer. The order must reach us undamaged, so it is very important to secure the Vent Cover very carefully for sending.

We recommend using damage insurance RoyalMail services to minimize risk.

Q: What should I do if I receive an order in a damaged package?

A: If possible, during the collection from the hands of the postman, inform him that the box is damaged and ask how to proceed further.

If it is not possible, take some photos of the damaged box before opening as well as photos of the damaged contents, together with the filling used to protect the Vent Covers. If you send us photos, you will help us to place a complaint and there will be a chance to recover some or all of the costs.

The returned item must be in undamaged condition.

Return  accepted within 14 days

Buyer pays return postage to :

Zeppel / Lux - Ride Unit 3/8

Deemouth Business Centre

South Esplanade East

Aberdeen

AB11 9PB

United Kingdom